MVP Travel Terms and Conditions


These conditions and any written conditions noted prior to confirming the booking, shall form the sole contract between the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred (referred to as ‘you’ and/or the ‘Passenger(s)’) and MVP Travel Ltd of Tower Court, Oakdale Road, York YO30 4XL (referred to as ‘we’ and/or the ‘Company’). These conditions may not be altered or varied except by written notice from a duly authorised officer of the Company. Where an inclusive holiday is provided by another supplier then their respective Booking Conditions will apply with which we the Company and you the Passenger(s) must comply.

Please read these conditions carefully as they set out our respective rights and obligations. If you have any further questions after reading these Booking Conditions then please contact your Account Manager who will be happy to help you.

We are an accredited Independence Group member of Hays Tour Operating Limited, ATOL 10531.

This means that Hays Tour Operating Limited allows us to trade under their ATOL in accordance with the terms of Hays Travel Independence Group membership.

MVP Travel Ltd sells travel services on behalf of Hays Tour Operating Limited and benefits from Hays Tour Operating’s membership of ABTA with membership number Y6358. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or


Your Contract is with MVP Travel Ltd of Tower Court, Oakdale Road, York YO30 4XL; a member of  Hays Travel Independence Group and a trading division of Hays Tour Operating Ltd. Registered address: 25 Vine Place, Sunderland, SR1 3NA (referred to as ‘The Operator’) and a member of ABTA. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts.

When you have paid the required deposit and we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all the services described in our invoice. It is incumbent on you to carefully read any confirmation documents or invoices we send you to check for inaccuracies and make us aware immediately should there be anything that is not in your opinion correct.

By making a booking, you guarantee that you have the authority to accept on behalf of all passengers detailed on the booking; that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; and you are over 18 years of age.

When we package a holiday, a number of different principals and suppliers may be used. In such instances, individual principal’s(s’) or supplier’s(s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain valuable information about your booking. Please ask us for copies of these if you do not have them.

No contract shall exist between the Company and the Passenger(s) until the Company has received the deposit amount as specified by your Account Manager to secure the reservations (usually a minimum £250 per person – this may be higher dependent on components within the package and associated payment terms). This will either be by way of credit/debit card payment over the phone or by payment into the Company bank account as specified at the time of booking.

ATOL – Your Financial Protection

When we package your holiday for you we act as agent of Hays Tour Operating Limited (ATOL 10531). All payments will be handled by Hays Tour Operating Limited. The ATOL scheme ensures that you will not lose the money you have paid over and will not be stranded abroad should the ATOL holder fail.

When you buy an ATOL protected air holiday package or flights you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. This ATOL Certificate details your protection under the Hays Tour Operating Limited Air Travel Organiser’s Licence (ATOL) number 10531. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at If you buy arrangements that do not include flights then this financial protection does not apply.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contact to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against the Company, the Operator, the travel agent or credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.


MVP Travel insists that adequate Travel Insurance is in place as we feel it is essential for your security and peace of mind. MVP Travel can offer you comprehensive Travel Insurance and full policy details are available upon request. Premiums are subject to change.

It is your responsibility to ensure you and all members of your party have adequate holiday Travel Insurance in place. We suggest this is in effect at the time deposits are paid to MVP Travel Limited.

Delivery of Documents

All documents (e.g. invoices/tickets/Insurance policies) that are required will be sent to you by post, provided we have reasonable time to do so. In cases where booking and departure dates are close together, documents may be sent as attachments by email and we will advise you of this at the time of booking. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

Passports, Visas and Health

It is each passenger’s responsibility to ensure he/she has a valid passport and visa(s) and complies with any health requirements for the entire duration of their journey before making any travel arrangements with MVP Travel. We can provide general information about the passport and visa requirements for your trip however it is your responsibility to ensure you hold correct documentation.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Visa requirements and conditions vary by country and nationality and can change. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

You should check with your own doctor for your specific circumstances and information about any health formalities required for your trip. You should ensure that you are aware of any specific requirement relating to health in the country you are visiting. You should consult the D.H.S.S. leaflets SA40 & SA41 (The Travellers guide to Health) available from the Department of Health. You should also check with your own doctor before your departure as to whether any inoculations are considered available and necessary for your destinations.

British Citizen passport holders staying in the USA for no more than 90 days currently do not require a visa, providing they are travelling on a return and/or onward scheduled airline ticket and have no criminal record. They must however complete the ESTA or Visa Waiver application at least 72 hours prior to travel by visiting US Customs and Border Protection make a small charge per application for this service.

It is the responsibility of non-British Citizens to ensure that they are in possession of the correct documentation to allow them to enter their country of destination. If you have any questions regarding your entry documentation for the United States and Canada then it is your responsibility to check this prior to departure with the relevant Embassy.

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

Your Holiday Price

When you make a booking, you must pay a minimum, non-refundable deposit of £250 (excluding any exclusive offers that might be applicable from time to time). Because MVP Travel specialise in tailor-made holidays a higher deposit may be required depending on supplier payment requirements and you will be advised of this at the time these bookings are made.

The balance of the full holiday price must be paid either at the time of booking, or no later than 12 weeks before departure, failing which the booking shall be deemed to have been cancelled at loss of deposit and cancellation charges will apply. For bookings made within twelve weeks of departure, the full cost must be paid at the time of booking.

The cost of the travel arrangements shown on your confirmation is calculated using the prevailing buying/selling rate of exchange for the US$ as calculated by Hays Tour Operating Limited on the date your deposits for these travel arrangements are received.

Prices displayed are starting at prices and are subject to availability. We cannot guarantee the availability of a holiday or flight at an advertised price although we do our utmost to ensure that all details relating to prices, pictures and all other information on our websites are correct, however some details may have changed by the time you book your holiday or travel arrangements. We make every effort to ensure the accuracy of our data, however you must ensure you check all details at the time of booking, and not rely solely on the information contained on any website run by us or any brochure printed by us.

Some prices shown may be based on certain occupancy levels for the accommodation. For up to date pricing please contact us for full details. The price of holidays and flights are in pounds sterling, usually inclusive of all taxes unless otherwise indicated.

The person making and confirming the booking shall be deemed to act as Agent for all persons shown thereon and payment shall bind all members of the travelling party jointly and severally to the Booking Conditions including the holiday price and payment terms.

Payment Terms

When you make your booking, you must pay a deposit, which will be advised at the time of booking. Some suppliers, including but not limited to airlines and hotels, require full payment at the time of booking; if this is so you will be advised which trip elements this applies to and whether or not these are non-refundable or have change fees attached. The balance of the price of your travel arrangements should be received by us at least 12 weeks before your departure date. Some of our third-party suppliers take their payments earlier than 12 weeks prior to travel if this is so you will be advised of this on your confirmation. If the deposit and/or balance is not paid in time we have the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. We do reserve the right to amend our prices at any time before you book your holiday. All prices advertised are subject to availability.

Price Pledge

The price of your holiday will not be subjected to any surcharges except for those resulting from increases in costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. This means that the price of your travel arrangements may change after you have booked.

Should this arise, we will absorb an amount equivalent to 2% of the holiday price (excluding any amendment charges or insurance premiums). Only amounts over and above 2% together with an amount to cover agents’ commission will be passed on. In the unlikely event of the surcharge exceeding 10% of the holiday price, after absorption of the 2% referred to above, you have the right to cancel within 14 days of the issue date printed on the surcharge invoice and be reimbursed any monies paid towards the holiday price, excluding any amendment charges or insurance premiums, or the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price).

No surcharge will in any case be levied less than 30 days before the date of departure. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Amendments and Cancellations of Bookings by You


After we have confirmed the booking, should you choose to request any amendments to your travel arrangements at any time we will try to be of assistance. Such request to amend must be made in writing by the person who initiated the booking (Lead Passenger) or your travel agent and must be received at our offices at least 84 days prior to departure.

Communication charges and other expenses will be payable by you together with an amendment fee of £50.00 per passenger, whether or not we are successful in complying with the request.

This does not include where cancellation charges should be applied and any increase in price. Changes to flight arrangements may be subject to additional charges. Name changes must be treated as a cancellation and rebook and you will be asked to pay any additional supplier costs if applicable as well as the above charges.

Alterations or amendments requested less than 12 weeks prior to departure will be treated as cancellations and will be subject to the appropriate cancellation charges. Should you alter arrangements at any time during your holiday without our consent, we cannot be liable for extra expenditure you incur as a result, i.e. local cancellation charges, transfers etc. Neither shall we be liable to pay you a refund for unused services.


Should you, or a member of your party, be forced to cancel, you must advise MVP Travel in writing and the cancellation will be effective from the date of receipt. This letter should be signed by the person who made and confirmed the original booking and either emailed to or posted to MVP Travel, Tower Court, Oakdale Road, York YO30 4XL. Cancellation charges, excluding any amendment charges or insurance premiums, will be calculated from the date written notification is received by MVP Travel as shown below:


More than 84 days Loss of Deposit
83 – 60 days 50% of total holiday cost*
59 – 30 days 70% of total holiday cost*
29 – 16 days 90% of total holiday cost*
15 days – Day of Departure 100% of total holiday cost*

*Where the deposit is higher than the percentage of the booking value at the respective time of cancellation the greater of the two amounts will apply.

No refunds will be made in the event of interruption or cancellation by Passenger(s) after the start of travel. In the event of cancellation or curtailment of your holiday by the principal(s) and/or supplier(s) and they have offered the Passenger(s) a refund, the Operator shall only be obliged to pay the Passenger(s) when the Operator has received payment from the relative principal(s) and/or supplier(s) and the Passenger(s) hereby agrees to this condition. We regret that no refund can be considered until all travel documentation has been returned to us. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Amendments and Cancellations of Bookings by MVP Travel


Although MVP Travel will make every reasonable effort to provide you with the holiday arrangements you book; occasionally it may be necessary for us to make changes to brochure and holiday details both before and after you have booked your holiday. We reserve the right to make such amendments at any time; however, this will not occur less than 14 days before the commencement of travel arrangements.

Any such changes are likely to be minor and we will advise you and/or your travel agent at the earliest possible moment. Should a minor change such as a change of airline occur, alternative comparable arrangements will be offered.

However, if a major change becomes necessary you will then have the choice of either: i). Accepting the changed arrangements as notified to you, ii). Purchasing another available holiday from us or iii). Cancelling your holiday

A major change is one made before the date of departure and one which includes a significant change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, or a change of airport which is inconvenient to you. Payment of compensation as set below will not be paid for any change caused by war or threat of war, civil strife, industrial disputes, natural disaster, severe weather, terrorist activity, technical or maintenance issues with transport, changes of schedules or operational decisions of air carriers or similar circumstances beyond the control of MVP Travel.

MVP Travel will not cancel your travel arrangements after the date when payment of the balance was due and balance has been received unless it is necessary to do so as a result of hostilities, political unrest or other circumstances amounting to force majeure. Within 12 weeks of departure you will also be entitled to compensation in accordance with the scale below; provided we have received full payment. Number of days before scheduled departure date within which material modification is notified to you:

84 days or more Nil
83 – 55 days £10.00
54 – 30 days £20.00
29 – 15 days £25.00
14 days – Day of Departure £30.00


At any time whether prior to or after the commencement of the holiday the Operator may cancel in writing to the passenger, if it reasonably considers that such a course is justified on operational or other reasonable grounds. If cancellation is by reason of force majeure which shall include (but not be limited to) war or the threat of war, riots, civil commotions, disasters, acts of God, terrorist activities, natural and nuclear disasters and fire, as well as unavoidable technical problems with transport, closure of ports, strikes or other industrial action or any other event outside the control of the Operator or any of its suppliers, there shall be no compensation payable to the Passenger. If the holiday has commenced then the Operator’s supplier(s) will provide the passenger with transportation to the place of the departure. In the case of total cancellation, the Passenger will be offered the choice of: (i.) A full refund of money paid (ii.) An alternative holiday of equivalent or superior quality at no extra cost to the passenger (iii.) An alternative holiday of lower quality with a refund of the difference in the advertised price. We of course will be available to assist you by telephone or email should any of the above events occur.

Our Liability to You

We always do our best to ensure that your holiday arrangements are satisfactory and we have taken all reasonable care to see that the various component parts of your holiday conform to a suitable standard. If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. MVP Travel stands by the holiday arrangements we provide and accept responsibility should the services we offer prove deficient or fall short of a reasonable standard. We also accept responsibility for not only the acts and/or omissions of our employees but also those of our suppliers.

However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

We are not however to be responsible for, nor do we accept liability arising out of death, bodily injury or illness caused to the Lead Passenger listed on the booking and/or any person included in it. If any service called into question consists of carriage by air or by sea then our obligation and liability is limited in the manner provided by international conventions governing air and sea carriers. MVP Travel accepts no responsibility during the course of your holiday for, and shall not be liable in respect of, loss, injury or damage caused by force majeure, events such as strikes, riots, civil strife, political unrest, hostilities, war or threat of war, terrorist activity, epidemic, quarantine or medical regulations, industrial dispute, fire, flood, nature and nuclear disasters, technical or weather problems affecting transport, aircraft grounding, closure of airport or ports or other similar events.

If you or a member of your party is prevented from travelling on an aircraft because, in the opinion of any person in authority at the airport (including by way of example but not of limitation of the police, pilot, or security personnel), you appear, by reason of intoxicating liquor or misuse of drugs, either to be unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your journey or holiday, including any return flight, thereupon ceases.

Full cancellation charges will then apply and no refunds will be given. Furthermore, we will then be under no obligation whatsoever to pay you compensation or costs which you may incur in respect of or as a result of alternative arrangements you make.

The Civil Aviation Authority Regulations allow all scheduled flight times and details to be changed by the airline or operator without prior notice. We cannot, of course, be in any way responsible for such changes. The responsibility of the Transatlantic, US and Canadian domestic Airlines in connection with the holidays we book is limited to the carriage of passengers and their luggage in accordance with the Conditions of Carriage of the participating airlines. Many of these conditions employed by airlines and other carriers are subject to international agreements. On rare occasions where departures are delayed due to circumstances beyond the carrier’s control, such as adverse weather conditions and strikes, we regret that any expense incurred as a result is the client’s responsibility and refunds cannot be given in respect of hotel accommodation or meals not taken as a result of such a delay.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Civil Aviation Authority –


We will do everything possible to ensure that you have an enjoyable and hassle-free holiday. However, as you will appreciate, there are certain aspects of your holiday which are out of our direct control. MVP Travel appreciates that despite our best endeavours, problems can arise from time to time. In the event that you have a problem or complaint during your holiday, then please bring it to the attention of the relevant person (e.g. airline, representative or hotelier), in order that it may be remedied at the time.

If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

The majority of complaints can be addressed on the spot and it is essential that you call the contact number that MVP Travel will supply for problems and complaints. This number should be used as soon as a problem or reason for complaint arises. In the case of hotel reservations, the relevant number will be printed on your hotel voucher/confirmation. You should also where possible contact MVP Travel by telephone or email so that we may assist in trying to rectify any problem immediately. If contact is not made to our office this will obviously prevent MVP Travel from taking action whilst your holiday is in progress.

Should the problem not be resolved, then please bring it to our attention upon your return. Any such complaint must be made to us in writing within 28 days of your return home. An acknowledgement will be sent within 7 days of receipt, and a full response will be made within 28 days of receipt. Failure to contact us within this timeframe severely limits the opportunity for a timely investigation and may invalidate any claim. .

We wish to resolve any issues our clients may experience and believe in the vast majority of cases we will be able to do so. However, disputes arising out of, or in connection with this contract which cannot be resolved may be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. This scheme provides a simple and inexpensive method of arbitration on documents alone with a restricted liability on you in respect of costs. This scheme does not apply to claims for an amount greater than £5000.00 per person or £25000.00 per booking. Nor does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice of the request for Arbitration must be received by the Association within nine months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London W1P 4AH


We are a member of ABTA, membership number Y6358. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with, any contract you have with us. The arbitration scheme is administered independently by CEDR. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Further information on the Code and arbitration can be found at and see also clauses below.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. We regret we cannot accept responsibility for and shall not be liable in respect of loss or damage or changes caused by “force majeure.” This covers events such as strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, government action, natural disasters, fire, adverse weather conditions, unavoidable technical problems to transport, aircraft grounding, closure of airports or ports and all similar events outside our control or the control of the supplier concerned.

For the avoidance of doubt, in the event of any travel delays, either prior to your flight departure or otherwise, we will not be held responsible for any extra costs you may have incurred, e.g. hotel bills, meals, refreshments, telephone bills etc. This is irrespective of whether the problems causing the delay were foreseen or unforeseen. Also, no credit or refund can be given for any unused services (e.g. transfers, hotel accommodation, excursions) which may have been included in the holiday price, or any lost, mislaid or destroyed travel documents.


Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount.

We reserve the right at our absolute discretion to terminate without notice any liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot, or other person in authority, to cause distress, danger, damage or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel, or are likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the holiday will cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Data Protection Statement

Please be assured that we have measures in place to protect any personal booking information that you have given us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. Please note that if you travel outside of the European Economic Area, controls on data protection may not be as strong as the legal requirements in the United Kingdom. Any sensitive information such as details of any disabilities or dietary/religious requirements will only be passed on to persons or companies responsible for your travel arrangements. If we are unable to pass this information to relevant suppliers, whether in the EEA or not, we will not be able to implement your booking request. In making this booking, you consent to this information being passed on to the relevant persons. Full details of the data protection policy are available on request.

Privacy Policy & Cookies

Our privacy policy can be viewed at: Our cookie policy can be viewed at:

Service Charges

In certain circumstances we apply a service charge for the services we provide.

Cancellation or amendment Principal’s charge +application administration charges
Special requests after booking has been confirmed Principal’s charge + application administration charges
Collection of surcharges/additional taxes Principal’s charge + application administration charges
Pre-booking airline seats after confirmed booking Principal’s charge + application administration charges

Special Requirements

Please tell us if anyone in your party has a special diet, medical condition or is pregnant. You must make us aware of any traveller who is not fully mobile or who may use a wheelchair at any time. Special seating preferences cannot be guaranteed and are passed to our airline partners on a request only basis.


If you have any special requests (for example meals, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier(s) but we do not guarantee that they will be met and we will have no liability to you if they are not.

Seat Requests

Whilst we endeavour to assist with a request, we are unable to confirm or guarantee specific seats. The non-allocation of specific seats prior to, or on the day of departure, is not considered sufficient grounds for the passenger to amend or cancel their holiday arrangements.

Hotel Accommodation

The hotels we offer are subject to change and if for any reason this becomes unavailable the Operator reserves the right to substitute one of equal quality. Your designated hotel will be shown on your travel documents, which will be sent approximately three weeks before departure.

Baggage Allowance

Baggage allowance will be shown on your flight documents and if this is exceeded the airline may levy excess baggage charges.

Prompt Assistance

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

Group Bookings

Different booking conditions and prices may apply for Group reservations. Please contact us for relevant details.

Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.

Accommodation Resort Fees and Charges

It is becoming increasingly common for North American properties to charge daily resort fees, payable during your stay. Many will also request a credit card at check in to place a hold on funds to cover incidentals such as room service and in-resort spending. We will advise you of all resort policies that have been communicated to us at the time of booking and these will be included with your travel documentation. You are ultimately responsible for payment of any such fees and bound by the terms of the principal supplier with whom you are booked.

Room Allocation

After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.

Building Work

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.

Elderly / Disabled Clients

We welcome elderly and disabled clients to book with us and will make every endeavour to ensure our suppliers are suitable to meet your needs. Please ensure you make us aware of any and all specific needs prior to confirming the booking.

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.


We endeavour to provide up-to-date and accurate information on the websites run by us. However, we disclaim any responsibility for the currency and accuracy of information contained on any website ran by us.

We do not warrant that the functions and material contained in our websites will be uninterrupted or error free, that defects will be corrected, or that the sites or the servers that makes it available are free of viruses.

Any information used from our websites is done so at the user’s own risk and no claims for liability or damages will be entertained.


You agree to defend and indemnify us against any claims, demands, recoveries, losses, causes of action, fines, penalties, or expenses (including but not limited to legal fees and accounting fees) that may occur in connection with the use of any website run by us, your breach of these website Terms and Conditions or your violation of any law or the rights of any third party.

These terms and conditions shall be governed by the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of our websites. Use of our websites is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on our websites, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in our websites and/or use of or access to any other information or material via web links from our sites or any inability to access or use our websites.

These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on our websites and/or any services offered by us or on our behalf.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers’ conditions of carriage.


We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of websites ran by us after a change has been made is your acceptance of the change.

These Terms and Conditions were last updated on 12th April 2018.

The names, images and logos identifying us are our copyright.

The logos and artwork on websites ran by us are the copyright of the information providers and use of them is strictly prohibited without prior authorisation. Any use of text provided by us is allowed within the Fair Dealing terms of the Copyright, Designs and Patents Act 1988, i.e. for research and private purposes. If the text is changed in any way, resulting document cannot be credited to us. If a commercial or public use is required from any of the pages, application must first be made to us.

If you believe that your copyright has been infringed, please contact us and supply us details of the work, where it is on our site, and a statement that reproduction has not been authorised.

Other product and company names mentioned on the websites may be the trademarks of their respective owners.


Last updated 23 May 2018

Print Friendly, PDF & Email